Wednesday, October 2, 2013

Weekly Inspiration

"Life is short, but there is always time enough for courtesy."  ~ Ralph Waldo Emerson

The world around us seems to be moving at warp speed.  Everyone is in a hurry - to get where, I am not sure.  Technology is very much a double-edged sword.  While it helps us reach far beyond with the simple stroke of a key it also creates impatience, social awkwardness and attention deficit.  There are so many simple, beautiful sources of inspiration out there -  a beautiful flower, handwritten note or kind gesture.  I have decided to choose one thing each week that has inspired me and given me pause.

Since starting my business, I have tried to be more conscious about the fundamentals. While I was raised to always be polite, I asked myself how I would want to be treated as a client.   Being more aware how businesses are run has opened my eyes to the epidemic which is complete lack of service and manners within some companies.  Unfortunately, it happens all too often.  Even though it frustrates me beyond belief, I do try to learn something from my experience and make a mental note that this is NOT the way I want to treat my clients....ever.   

But on to a positive topic which is what this post is about.  My inspiration this week is about lovely manners and service.  Because it is rare, I notice and appreciate it greatly.  I will remember that experience and not only return but also refer to others.  

Manners and Service

My client and I were doing some serious sofa shopping yesterday.  We decided to begin with the brand spanking new flagship store of  Mitchell Gold + Bob Williams which opened in Highland Village. We were greeted by Toney who was polite, competent and knowledgeable.  He answered all questions and provided us with samples and information concerning the construction of each sofa.  Because of  his professionalism, my client and myself are ordering sofas from him. Purchasing large pieces of furniture can be stressful.  It is a big decision that comes with a big price tag, so you want to be confident you are fully informed.  I feel inspired by his stellar sense of customer service and know the store will do very well because they value the customers that come through their door.

Have a smashing day!

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